This is not a call center position. You will be the contact point between our customers and their experience with Mapline as a whole. We value initiative in our employees and want you to learn and grow along with us. We have a small, carefully selected team where every member is vital to our success. You will be working intimately with everyone from the Marketing and Analysis teams to the CEO. As your strengths, talents, and compatibility with the company’s goals are assessed, your role and duties may shift. As a part time employee, you can work towards a potential full time role based on your drive and work ethic.
Become an expert in Mapline products and master all the product capabilities.
Assist and consult customers with individual use cases
Facilitate customer account changes including processing account creations, subscription upgrades, refunds and cancellations
Respond promptly to inquiries by communicating with customers through various channels (Phone, chat, email, video call)
Identify and qualify potential sales and up selling opportunities
Maintain a positive, empathetic and professional attitude toward customers at all times
Identify and report system bugs
Contribute as a team player and exhibit professional verbal and written communication skills
Add value in assigned ad hoc projects
1+ years of customer service or related work experience (preferred)
Strong problem-solving skills
Outstanding people skills, including ability to work with both individuals and large teams
Excellent telephone and written communication skills
Honesty and integrity are a priority
Reliability and consistency is a must
Computer skills, including Microsoft Office, email, etc.